Frequently Asked Questions?
Ordering and payment
You can order easily using our online platform. When you find a product you need, you
can add it to your cart, log in and go through the ordering process. After the order is ready,
you will receive an order summary in your email. The order summary will also be stored in
your account.
You can also easily make reorders afterwards by clicking the ‘Reorder’ button on any of your
previously made orders. After clicking the ‘Reorder’ button the cart will open and you can
change quantities or products.
Our online ordering system will ask for all the important information you should submit.
Make sure to submit all information correctly.
You can use all the major credit cards.
Please try again in a little while. If the payment is still not accepted, please verify your
account balance. If everything is as it should, but you still can’t make the payment, please
contact +91 9999369033 (India) and +971522816118 (UAE) to notify us about the problem. We can manage the order manually.
Sign in to your account and go to ‘My account’. You can change all your contact
information here.
Delivery charges are dependent on the shipment requirements. If the products on your
order are due to special requirements, an extra fee will be added to the shipment charges.
You can see the shipping fees on the checkout process before the payment is made.
If you want to cancel your order, please do so as soon as possible. If we have already
processed your order, you need to contact us and return the product. Please contact
You can also send your order to +91 9999369033 (India) and +971522816118 (UAE). Online ordering is preferred in most cases
because by ordering online, you will save time, you will have an easier payment process and
all the information about the order will be accessible to you anytime. Also if you want to
make the same order later, you can use the ‘Reorder’ feature.
All the products which are shown on our site are available. Order lead time depends on
the products and quantities.
If you have questions regarding our online store (ordering, account questions, technical
questions), please contact +91 9999369033 (India) and +971522816118 (UAE)
If you want to return a product, please contact +91 9999369033 (India) and +971522816118 (UAE)
Your account
Go to this page my-account and click ‘Create a new account’, then just fill in all the
needed information and click ‘Create’. After submitting the form, your account will be
confirmed and you will be notified.
You can retrieve your password by clicking ‘Forgot password?’. Instruction on password
retrieval will be sent to your email.
You can easily change all your information on your account. Go to the login page and log
in, then click ‘My account’ and ‘Edit’. Here you can change all your contact information.
Our web store is secured with an SSL certificate. This means the information you input is
encrypted and it will not be available to third parties.
Delivery
We will send you the tracking code of the shipment when the parcel has been sent.
Shipping time will be confirmed on the order confirmation document.
Shipping costs are dependent on your location and the products in your order. Our online
store shows the shipping fee and shipping cost automatically at checkout.
You can easily change your shipping address on your account. You just need to log in
and click ‘My account’ and ‘Edit’. You can also change the shipping address during the
checkout process if you need. Just click ‘Edit’ below ‘Shipping address’.